You must lodge your claim within 7 days, after that time no returns or exchange will be allowed. If you wish to make a claim, please email: Once we received your claim, you will be issued a tracking #. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. Return item to: U Brand Cosmetics Enterprises Pty Ltd Head Office.  Address to: Returns Department, U Brand Cosmetics, Suite 127, 370 Kingsway, Caringbah, NSW 2229. Please include: 1: Tracking #, 2: Your Business Name, 3: Your Business Address, 4: Contact Person, 5: Contact Number, 6: A signed letter stating the reason for your return and 7: Original Receipt. All goods/products must be unused/undamaged and in good/original condition when returned to U Brand Cosmetics in order to qualify for the credit or refund. They must be packed carefully for return. Refunds will not exceed the purchase price of the product. All items are subject to a 15% restocking fee. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


Orders cancelled up to 24 hours after the order placement will incur a 20% handling and restocking fee
Orders on “Hold” or unconfirmed will be deleted on the system after 7 days. Deposits on orders older than 7 days are non-refundable.

Special offers

Deposits take on special offers are non-refundable. Full payment needs to be made within the agreed time-frame (but no later than 30 days) from placement of order, to receive the special offer as advertised. Special offers can not be combined with any other offer.

Tax and pricing

GST is applied to all orders within Australia on taxable items, including freight. All prices are quoted in Australian Dollars.

Contact us

If there are any questions regarding this privacy policy you may contact us using the information below.

Phone: 02 9526 7075 or Email: